Return & Refund
We want you to be fully satisfied with every item you purchase from Kinnls. Our team will check your ordered products before they are packed and sent, but sometimes a return or an exchange is necessary. If you are not satisfied with your purchase, please take advantage of our Return & Refund Policy.
We hope you can understand that the shipping fee for furniture is very expensive, therefore, for any return or cancelation made for personal reasons, the customer needs to bear the shipping fees.
1. Customized items are not eligible for cancelation.
2. For non-customized orders, you can cancel for free within 24 hours after you place the order.
3. After 24 hours, you can still cancel it for free if the product has not been shipped. (In-stock items normally ship within 24–48 hours after an order has been placed.)
4. Once the product is shipped out, the order can not be canceled, but you could reject the delivery. If you reject it, you need to pay the shipping charge. (FedEx: $100 for each item; Truck Delivery: $300 for each item)
Store the package and truck dispatched pallet well before making sure kinnls products are right for you. Otherwise, if the original package is not available, it can not be returned or exchanged.
(30)-DAY RETURN POLICY
You can initiate a return within 30 days of receipt if you are not satisfied with the product, but you have to pay for the return or exchange cost if no quality issues are involved. We do not accept returns after 30 days.
Returned product must be:
-In its original package
-In new/unused condition
-If the product has been installed already, make sure you put them back in the original package.
A few items can not be returned, including:
1. Customized items
2. Items marked “Non-Returnable” on the product page
3. Items that are indicated to be sold at a discount due to quality issues
4. Please note, any items returned without authorization will not qualify for a refund and be rejected on delivery to our warehouse.
If there is any manufacturer defect or the shipping damage, please contact us within 48 hours and take photos and videos for us to verify. We will work with you to find the best solution.
Please send the following information to firstname.lastname@example.org or Whatsapp at +1 (346) 462-0711.
1. Photos and videos of the package, item(s), and the damaged area
2. Photos of the label on the package (item label and tracking label)
3. Description of the problem (please describe it as clearly as possible)
Once we have received and inspected the returns, we will issue a refund within 7 business days. We will also send you an email confirmation once the return is complete. If returned products arrive damaged or used, we will not be able to provide a refund. The refund will go back to the same account you used to place the order with us.
Please contact us at +1 (346) 462-0711 or email email@example.com before you want to exchange your items. Customized items are not eligible for exchange.
What if I have additional questions or comments?
If you have any questions, please contact our customer service line at +1 (346) 462-0711 or email firstname.lastname@example.org.