Couldn't find what you were looking for? Have a great idea for a new product? We value your feedback and want to hear from you. To let us know how we can improve your shopping experience, or to ask a specific question about your order, find our contact information below.


1 (628) 500-8890 (English Only)

Mon - Fri 8:00am - 8:00pm (PST)
Sat 8:00am - 6:00pm (PST)



Our inbox is always open.

We'll get back to you as soon as humanly possible.


How to arrange a service call?

To schedule a service call, please contact 1  (628) 500-8890 or send emails to business@kinnls.com. 

What should I do if my product arrives damaged?

We want you to be delighted with the product you bought. If anything happens to your product during transit, please send an email to business@kinnls.com. Our customer service team is always here to help you!

How can I know the status of my order?

If you can not find the tracking information of your order, please call us at 1  (628) 500-8890 or email us at business@kinnls.com. 

How long will I have to wait for custom furniture?

Because of the wide range of choices available, Kinnls manufactures nearly every piece of furniture to order. For example, when you order a Kinnls office chair, we will probably be creating the chair pieces step by step. Under normal circumstances, most custom orders would take anywhere from 5 to 8 weeks to deliver, depending on the product and your geographic location.