WE ARE READY TO HELP

Couldn't find what you were looking for? Have a great idea for a new product? We value your feedback and want to hear from you. To let us know how we can improve your shopping experience, or to ask a specific question about your order, find our contact information below.

PHONE

+1 (346) 462-0711 (English Only)

Mon - Fri 8:00am - 8:00pm (PST)
Sat 8:00am - 6:00pm (PST)

EMAIL

service@kinnls.com

Our inbox is always open.

We'll get back to you as soon as humanly possible.

FAQs

How to arrange a service call?

To schedule a service call, please contact +1 (346) 462-0711 or email service@kinnls.com. The service technician will determine the best course of action after inspecting the furniture in question.

My product arrived damaged, what should I do?

We want you to be fully satisfied with the product you bought. If anything happened to your product during transit, please send an email to service@kinnls.com and we'll help you solve all the issues!

How can I know the status of my orders or ask for service help?

Please call us at +1 (346) 462-0711 or email service@kinnls.com. Our personnel will determine the best course of action regarding your demand.

How long will I have to wait for custom furniture?

Because of the wide range of choices available, Kinnls manufactures nearly every piece of furniture to order. For example, when you order a Kinnls office chair, we will probably be creating the chair pieces step by step from the making room right through to the finish and trim departments. Under normal circumstances, most custom orders would take anywhere from 5 to 8 weeks to deliver, depending on the product and your geographic location.

How to take care and maintain Kinnls furniture?

Wood Care

Don't place near sources of moisture. Humidifiers and exposure to other types of moisture can damage wood's finish.

Use a damp, 100% cotton cloth for dusting wood surfaces. Dry thoroughly. Synthetic fibers can cause surface scratches.

Place felt pads under lamps, computer equipment, clocks, etc. Use a protective pad when using a ballpoint pen, coasters under beverage glasses and avoid setting anything hot on your wooden furniture.

Fabric Care

Prepare a solution of one-fourth cup mild soap per gallon of lukewarm water. Use a soft bristle brush to clean, allowing the cleaning solution to soak into the fabric. Rinse thoroughly to remove all soap residue and allow the fabric to air dry.

Leather Care

Modern leather requires little cleaning or special care. Frequent dusting is the only real requirement. If soil accumulates, remove it with a clean, damp cloth. Do not saturate the leather. If leather furniture requires a more thorough cleaning, spot-test with leather cleaner in the least obvious area before using it anywhere else on the furniture.